Sr. Commercial Manager
About The Position
Eightfold AI is seeking a dynamic Sr. Commercial Renewals Manager to join the Customer Success team and take ownership of the commercial lifecycle for our enterprise customer base. This pivotal role is responsible for maximizing revenue within a portfolio of accounts while expertly managing risk through robust commercial governance. The Sr. Commercial Renewals Manager will serve as the primary commercial point of contact for their accounts, leading end-to-end commercial execution for both renewal and upsell opportunities. This position is perfect for a strategic deal-maker who excels at the convergence of process, strategy, and strong customer relationship management.
Requirements
- 3-5 years of experience in Fortune 1000 SaaS renewals, Deal Desk, account management, and/or sales operations
- Proficiency in Salesforce & Clari
- Demonstrated ability to manage a high-volume book of business with competing deadlines
- Experience with contract structures, SaaS pricing models, and MSA/order form negotiation
- Ability to travel 5-10%
Nice To Haves
- 5+ years of experience in Fortune 1000 SaaS renewals, Deal Desk, account management, and/or sales operations
- Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
- Excellent problem solving in complex, multi-stakeholder situations
- Close attention to detail, basics of project management, and ability to keep multiple trains running at once
- Strong verbal and written communication skills
- Experience with public speaking, webinars, and conferences
Responsibilities
- Lead procurement positioning and negotiation for renewal and upsell opportunities
- Partner with Customer Success to ensure pricing and packaging proposals align with customer business goals and proven value of Eightfold
- Drive on-time or early renewal and upsell execution through accurate forecasting and renewal pipeline hygiene
- Identify commercial risk in opportunities and execute course corrective action
- Manage all customer legal, security and compliance questions and processes
- Collaborate cross-functionally with Finance, Legal, and Deal Desk on deal structuring and approvals
- Build repeatable renewals and upsell commercial processes for Customer Success to ensure clarity and consistency
Benefits
- Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
