Sr. Commercial Loan Operations Manager

Flagstar Bank • Hicksville, NY

113d • $117,185 - $193,355

About The Position

The Senior Manager of Commercial Loan Operations leads the end-to-end operational execution of commercial loan servicing activities, ensuring accuracy, compliance, and efficiency across the loan lifecycle. This role is responsible for managing teams handling booking, funding, servicing, payoff, and reporting of complex commercial loan products. The Senior Manager plays a key role in driving process improvement, system optimization, risk mitigation, and cross-functional collaboration with credit, legal, compliance, and business partners.

Requirements

• Undergraduate Degree (4 years or equivalent) and at least 10 years related experience; or equivalent combination of education and experience.
• 8+ Years managerial experience in a large commercial bank or related financial institution.

Nice To Haves

• Experience with loan syndications, participations, and intercompany transactions.
• Familiarity with vendor oversight or offshore operations.
• Process improvement mindset; Lean Six Sigma or similar certification a plus.
• Experience with M&A integrations or operational transformations.

Responsibilities

• Lead and manage day-to-day operations related to commercial loan boarding, funding, modifications, servicing, payoffs, and collateral management.
• Monitor SLAs and KPIs to ensure timely and accurate loan operations delivery.
• Ensure compliance with internal policies, regulatory requirements (e.g., OCC, FDIC, HMDA), and loan documentation standards.
• Manage and develop a high-performing team through coaching, training, and goal setting.
• Collaborate with credit, legal, product, and treasury functions to support loan origination and servicing needs.
• Identify and implement process improvements, automation opportunities, and efficiency initiatives.
• Oversee operational controls, reconciliations, quality assurance, and audit responses to minimize risk exposure.
• Partner with technology teams and vendors to enhance loan servicing platforms and resolve system issues.
• Drive operational readiness and execution for new commercial lending products or strategic initiatives.
• Perform special projects, and additional duties and responsibilities as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree