Sr. Commercial Collector

Concord Servicing•Scottsdale, AZ

53d

About The Position

As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion’s service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company’s reputation and regulatory standing, this position upholds ethical practices throughout the department.

Requirements

Proven negotiation and communication skills
Considerable knowledge of the FTC Fair Debt Collection Practices Act
Proven collection skills and knowledge of standard collection practices
Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others.
Ability to prioritize and organize work efficiently
Identify and make recommendations to implement improved processes
Good oral and written skills with the ability to influence and attain closure on collection issues.
Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely.
Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure.

Responsibilities

Collects delinquent, impaired, and pre-non-accrual accounts.
Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts.
Meets call volume minimums and maintains established Nonaccrual Roll Rates.
Employs effective negotiation techniques to mitigate losses on delinquent accounts.
Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS.
Handles company Watchlist accounts and keeps management updated on developments.
Communicates with various stakeholders on settlement offers and related legal matters.
Utilizes company tools and experience to minimize the progression of accounts to Non-accrual.
Regularly communicates with clients to recommend actions for accelerating collections.
Assists with identifying difficult accounts and provides suggestions for collections strategies.
Reviews files for potential repossession or extension requests.
Shares insights and experiences with front-end collections and supports management.
Aids in training new collectors and manages non-accrual account transfers into CMARS.
Coordinates with third-party vendors as needed and ensures compliance with internal policies.
Reports daily collections metrics and performs other duties as assigned.