Sr. Commercial Claims Manager, Non-Injury (Remote)

CSAA Insurance Group, a AAA Insurer

3d • Remote

About The Position

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Sr. Commercial Claims Manager, Non-Injury!

Your Role: Participates in the development of the strategic plans and develops and implements tactical plans for the Non-Injury Claims Unit. Responsible for the development and direction of supervisors in the Non-Injury Claims Unit. Responsible for First Notice of Loss and service level standards. Accountable for developing goals and managing to result within budget; responsible for controlling significant portion of loss and expense costs for the non-injury claims organization relative to defense and indemnity of litigated claims Ensures claims handling compliance with both Department of Insurance and all other regulatory requirements. Accountable for personnel activities including coaching, mentoring, developing, hiring, training and performance and pay management, including salaries and EIP, of Claims Service Manager and their direct reports. Could act as claims Liaison in for commercial clients to build and maintain relationships - has ultimate accountability for the business unit overall results.

Your work: Team Leadership & Development: Manage and mentor a team of supervisors and claims adjusters, ensuring they embody accountability and are empowered to make claims authority decisions—such as approving or denying coverage and payments. Train and guide leadership on best practices for staff oversight and performance management. Drive talent development and succession planning initiatives to cultivate a high-caliber team. Client Relationship & Stakeholder Engagement: Conduct regular meetings with external clients to understand their needs and build long-lasting, trust-based relationships. Serve as the primary liaison for strategic discussions, ensuring client satisfaction and insight-driven improvements in claims processing. Strategic Planning & Process Oversight: Oversee and manage claims workflow, ensuring compliance, quality control, and optimum efficiency. Demonstrate strategic thinking in the development and implementation of claims handling procedures that align with the broader business objectives. Financial Management: Maintain oversight of budgets tied to rewards, recognition programs, and overtime, ensuring expenditures align with business goals and team performance. Propose and implement cost-effective solutions to reduce attrition and avoid operational disruptions due to understaffing. Operational Excellence: Utilize data-driven approaches to monitor team performance, implement improvement initiatives, and hold leaders accountable for results. Establish and enforce internal policies that reflect current market trends and client expectations in the dynamic mobility space.

Requirements

• BA/BS degree or equivalent combination of education and experience.
• 5+ years supervisory/ management experience with expertise in handling/resolving claims related issues.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Nice To Haves

• 2+ years experience leading leaders.
• Leadership experience within Non-Injury claims teams as well as FNOL.
• Candidates with 3–5 years of experience specifically in the rideshare or mobility space are highly desired.
• A robust background in commercial claims along with a proven capacity to adapt to emerging markets.
• Certification: CPCU, Associate in Claims, Associate in Management.
• Bachelor’s degree or higher in Business, Insurance, or a related field.

Responsibilities

• Participates in the development of the strategic plans and develops and implements tactical plans for the Non-Injury Claims Unit.
• Responsible for the development and direction of supervisors in the Non-Injury Claims Unit.
• Responsible for First Notice of Loss and service level standards.
• Accountable for developing goals and managing to result within budget; responsible for controlling significant portion of loss and expense costs for the non-injury claims organization relative to defense and indemnity of litigated claims
• Ensures claims handling compliance with both Department of Insurance and all other regulatory requirements.
• Accountable for personnel activities including coaching, mentoring, developing, hiring, training and performance and pay management, including salaries and EIP, of Claims Service Manager and their direct reports.
• Could act as claims Liaison in for commercial clients to build and maintain relationships - has ultimate accountability for the business unit overall results.
• Manage and mentor a team of supervisors and claims adjusters, ensuring they embody accountability and are empowered to make claims authority decisions—such as approving or denying coverage and payments.
• Train and guide leadership on best practices for staff oversight and performance management.
• Drive talent development and succession planning initiatives to cultivate a high-caliber team.
• Conduct regular meetings with external clients to understand their needs and build long-lasting, trust-based relationships.
• Serve as the primary liaison for strategic discussions, ensuring client satisfaction and insight-driven improvements in claims processing.
• Oversee and manage claims workflow, ensuring compliance, quality control, and optimum efficiency.
• Demonstrate strategic thinking in the development and implementation of claims handling procedures that align with the broader business objectives.
• Maintain oversight of budgets tied to rewards, recognition programs, and overtime, ensuring expenditures align with business goals and team performance.
• Propose and implement cost-effective solutions to reduce attrition and avoid operational disruptions due to understaffing.
• Utilize data-driven approaches to monitor team performance, implement improvement initiatives, and hold leaders accountable for results.
• Establish and enforce internal policies that reflect current market trends and client expectations in the dynamic mobility space.

Benefits

• We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!
• In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees