Sr. Collections Specialist | Grand Rapids, MI or Remote
About The Position
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. We move fast, operate across 36 states, and take our financial integrity seriously. We're looking for a Sr. Collections Specialist who brings the same energy, someone who can manage a complex commercial portfolio with confidence, make smart decisions independently, and resolve difficult situations without losing the client relationship in the process. This is not an entry-level role. We need someone who knows collections inside and out, understands commercial agreements, and can walk into a billing dispute and own it from start to finish.
Requirements
- Deep expertise in commercial collections processes and agreement interpretation
- Confident, independent decision-maker who can assess complex situations and act
- Strong cross-functional collaboration skills, you work well with finance, legal, and client-facing teams
- Meticulous documentation habits and experience with ERP or collections management systems
- A professional communicator who can deliver difficult news without burning bridges
- Collections & Accounts Receivable Expertise: Strong working knowledge of B2B collections processes, billing systems, and commercial agreement interpretation, with a proven track record managing high-volume account portfolios with minimal supervision.
- Technical Proficiency: Hands-on experience with ERP and collections management systems and Microsoft Office Suite, particularly Excel; aptitude to leverage AI tools to drive efficient and effective outcomes.
- Communication & Dispute Resolution: Excellent verbal and written communication skills with a professional, persuasive, and diplomatic approach; decisive and solutions-oriented with the analytical ability to independently resolve complex billing disputes.
- Find a Way to Win: Results Orientation, Initiative
- Act Like an Owner: Accountability, Leadership, Business Acumen
- Be Reliable: Dependability, Execution, Time Management
- Bachelor's Degree or 4+ Years Professional Experience Business, Finance, or related field preferred.
- 4+ Years Experience in business-to-business collections, accounts receivable, or a related commercial finance role.
Nice To Haves
- Experience in the cloud or telecommunications industry, preferred.
Responsibilities
- Manage a high-volume B2B commercial account portfolio, prioritizing outreach based on risk and delinquency levels; proactively contact clients by phone and email to negotiate payment arrangements and recover past-due balances
- Apply sound judgment in selecting the right collection strategy for each account whether that's a payment plan, escalation, or referral to legal or a third-party agency and maintain accurate documentation in our ERP or collections management system
- Serve as the primary point of contact for complex billing disputes, owning each case from identification through resolution; evaluate validity, gather documentation, and communicate outcomes clearly and professionally
- Verify that invoices align with contractual terms before and during the collections process; identify recurring billing issues and escalate systemic problems to management with recommended solutions
- Monitor aging reports daily, assess portfolio health, adjust strategies accordingly, and keep management informed on high-risk accounts, open disputes, and overall portfolio status
Benefits
- Generous paid time off policy, including vacation and 10 paid holidays
- Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
- 401(k) retirement plan with a generous contribution
- Group Term Life Insurance covered 100% by employer
- Wellness Incentive to promote overall employee well-being
- Paid volunteer time
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
