Sr Collections Associate, Redi Carpet, Stafford TX

HD Supply • Houston, TX

98d

About The Position

As a Senior Collections Associate at Redi Carpet, you'll play a key role in managing and resolving complex accounts receivable issues. This position involves direct customer contact to collect outstanding payments, investigate billing discrepancies, and ensure timely resolution of disputes. You’ll work independently, applying your experience and judgment to navigate challenging situations, while also mentoring junior team members. With a focus on reducing delinquency and maintaining strong customer relationships, this role is ideal for someone with 5–7 years of collections or credit experience who thrives in a fast-paced, collaborative environment.

Requirements

• 5-7 years of experience in collections or credit.
• Technical certification or associate degree may be required in some areas.

Responsibilities

• Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders.
• Resolve customer billing problems and reduce accounts receivable delinquency.
• Performs a wide variety of collection functions for larger or more complex accounts.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Receives payment and posts amount to customer's account.
• Compiles and maintains basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Ensures timely follow-up of open disputes is completed in accordance with service level.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees