Sr Collection Mgr

Consumers Energy-posted 9 months ago
Full-time • Mid Level
Jackson, MI
Utilities
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Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

  • Oversee the entire collections process, ensuring the timely recovery of outstanding accounts totaling $38M.
  • Manage multiple vendor's strategies, performances and budgets.
  • Forecast for recoveries by establishing analysis on previous and current trends, as well as anticipated changes.
  • Execute compliance audits of collection agency vendors to ensure safe, accurate, and excellent operations.
  • Develop and implement strategic collection initiatives to improve recovery rates and minimize customer arrears.
  • Monitor and manage vendor performance ensuring they meet contractual obligations as well as compliance and regulatory requirements.
  • Act as the responsible authority for applicable billing rules and collection laws.
  • Collaborate with internal departments such as customer service, billing and finance and IT to resolve customer disputes and system issues.
  • Perform other duties as assigned or may be necessary.
  • Bachelor's degree in finance, business administration, or related field with four (4) or more years of experience in collections management, preferably within the utility or similar industry, both commercial and residential collections.
  • OR Associate's degree in finance, business administration, or related field with six (6) or more years of experience in collections management, preferably within the utility or similar industry, both commercial and residential collections.
  • OR High School Diploma/GED with eight (8) or more years of experience in collections management, preferably within the utility or similar industry, both commercial and residential collections.
  • Understanding of financial principles, credit, and collections processes.
  • Familiarity with relevant regulations, laws, and compliance requirements, particularly those affecting the utility industry.
  • Excellent verbal and written communication skills for interacting with team members, customers, and stakeholders.
  • Proficiency in analyzing data to track performance, identify trends, and make informed decisions.
  • High level of accuracy and attention to detail in all aspects of the job.
  • Knowledge of customer service practices and how they relate to collections.
  • Knowledge of billing practices and how they impact collections processes.
  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program
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