Sr Colleague Relations Specialist

Point32Health • Canton, MA

3d

About The Position

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Reporting to the Director, Colleague Relations, the Senior Colleague Relations Consultant is responsible for managing complex workplace investigations, providing advice and counsel on workplace matters, facilitating training and providing subject matter expertise on Point32Health policies. Consider creative and alternative resolutions to effectively resolve difficult matters in a way that is mutually agreeable to all parties involved. Additionally, CR/ER Consultants conduct intake conversations, provide advice on Performance Improvement Plans, Corrective Action and options for resolving workplace concerns. This role works closely with the in-house legal team, Human Resources Business Partners and with the wider Human Resources community and clients to deliver a fair, consistent CR/ER service, both minimizing risk to the business and aligning work to meet business needs.

Requirements

• Exemplary judgment with a successful track record of managing complicated colleague relations issues
• Strong written and verbal communications skills. Must have the ability to deliver clear and succinct messages.
• Resilient, collaborative, flexible, innovative.
• Excellent communication, analytical and problem-solving skills.
• Strong attention to detail.
• Highly collaborative with business partners and department coworkers.
• Attention to detail and strong organizational skills.
• Ability to work with sensitive information and maintain confidentiality.

Responsibilities

• Work with assigned HR Business Partners to resolve complex workplace matters including but not limited to conducting investigations in response to formal complaints, including interviewing appropriate parties, reviewing and gathering related documentation/data, drafting of summary reports and presentation of recommendations for effective resolution.
• Provide expertise and consultation to the business in addressing colleague behavior and performance concerns, including assisting on the development and delivery of appropriate feedback or corrective action that aligns with company values and processes.
• Develop strong relationships and act as a liaison between HR, Legal, and the business areas on colleague relations issues.
• In collaboration with HR Business Partners and other HR colleagues, provide effective guidance, advice and referrals on human resources policies and procedures and laws and regulations in order to ensure compliance with HPHC policies and with state and federal employment laws, such as FLSA, PFML, ADA, FMLA, and EEO/Affirmative Action.
• Manage complex, high risk and sensitive workplace issues and conflicts, including allegations of harassment, discrimination, and/or bullying, terminations, disability and other related leaves, partner with the Compliance and Privacy groups as needed.
• Participate in the review, maintenance, and communication of HR policies and procedures in compliance with state and federal law.
• Provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in colleague relations to actively drive proactive solutions to minimize reactive work and to improve levels of colleague engagement.
• Coaches managers and colleague in successful resolution of workplace issues and conflicts.
• Other duties and projects as assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees