Sr. Cloud Operations Architect II

CDW

3d•Remote

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a Cloud Operations Architect, you’ll spearhead efficiency initiatives within our Cloud Operations team. You’ll serve as a key escalation point, providing expert technical guidance and hands-on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally. This position is 100% remote that sits in either the United States or Mexico. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice. At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.

Requirements

4+ years in cloud architecture and operations focused on AWS
Strong background in System Administration (Linux and Windows)
Proficiency in infrastructure-as-code tools (Terraform and CloudFormation)
Scripting skills (Python or Bash) with AWS SSM or Lambda experience
Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk)
Knowledge of APM tools (New Relic, DataDog, or Dynatrace)
Excellent problem-solving skills
AWS Professional Certification (required within 90 days of hire)
Excellent written and verbal communication skills in English
Experience providing world-class support in a customer-facing role

Responsibilities

Act as a high-level escalation point for critical customer issues
Review and analyze Problem Management tickets and Root Cause Analysis reports
Participate in on-call rotation to address urgent customer needs
Participate in the customer onboarding process
Provide technical guidance for AWS infrastructure implementations
Identify trends in monitoring tools and optimize alert thresholds with customers
Create and maintain Terraform modules for efficient infrastructure deployment
Collaborate cross-departmentally on customer environment improvements
Manage the code that handles Mission’s backup, patching, and monitoring tools
Review merge requests and provide Change Advisory Board approval
Handle highly confidential customer information and environments
Lead Cloud Operations improvement projects, including Terraform module development
Automate solutions for repetitive tasks
Build and maintain a documentation library for internal tooling
Identify improvement opportunities from customer alerts and implement action plans