Sr. Cloud Infrastructure Engineer

The Mutual Group • Raleigh, NC

9d • $100,000 - $150,000 • Hybrid

About The Position

Join a growing Infrastructure team to help design, build, and maintain robust, scalable, and secure cloud environments that power our organization’s operations. As a Senior Cloud Infrastructure Engineer, you will also lead governance and oversight of our Cloud Infrastructure Managed Services (CIMS) provider —ensuring that contracted services are delivered reliably, securely, and cost-effectively in alignment with the organization’s cloud strategy. This role blends deep cloud engineering with operational excellence, incident leadership, and vendor performance management. Work Arrangement: Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.

Requirements

• 8+ years in infrastructure/operations/DevOps/SRE roles, with 5+ years in cloud infrastructure engineering.
• Hands-on experience running production workloads in AWS and/or Azure.
• Strong Infrastructure-as-Code skills (Terraform or equivalent) and experience with CI/CD automation.
• Solid understanding of cloud networking, IAM/RBAC, security, and cost management.
• Experience working with or overseeing a cloud managed services provider, including ticket management, SLA interpretation, and escalation processes.
• Strong troubleshooting and incident-response experience, especially in cloud environments.
• Excellent communication and collaboration skills.

Nice To Haves

• Experience with containers, orchestration, and GitOps workflows.
• Familiarity with compliance frameworks (SOC 2, PCI, HIPAA) and policy-as-code concepts.
• Cloud certifications (AWS or Azure) strongly preferred but not required.

Responsibilities

• Cloud Engineering & Platform Operations Design & deliver cloud foundations including account/subscription setup, networking, access controls, guardrails, and secure, scalable architecture patterns across AWS and Azure.
• Implement automation through Infrastructure as Code (Terraform or similar) and CI/CD pipelines to provision, update, and maintain environments.
• Run reliable services by monitoring system health, performance, logs, and security events, responding to incidents, and driving root-cause analysis.
• Support modernization & migrations, including containerization, serverless adoption, and transition to resilient multi-AZ/region patterns.
• Vendor Governance & Managed Services Oversight Serve as the primary technical day-to-day interface with the Cloud Infrastructure Managed Services (CIMS) provider supporting our AWS and Azure environments.
• Oversee adherence to SOW/MSA obligations, including scope, SLAs, security tasks, DR drills, ticket concurrency limits, escalation matrix steps, cost reporting, and monthly governance deliverables.
• Review and validate supplier-delivered RCAs, ensuring corrective actions are completed and prevention steps are implemented.
• Review and approve vendor-initiated changes to ensure alignment with internal standards.
• Participate in bi-weekly governance meetings, contributing to KPI reviews, risk tracking, cost insights, and optimization recommendations.
• Incident & Problem Management Lead technical response for cloud-related Severity 1 & 2 incidents, coordinating with the supplier and internal teams to restore service quickly.
• Ensure incidents meet response and resolution SLAs and escalate via the SOW’s escalation matrix when needed.
• Drive problem management by identifying recurring patterns and implementing remediation with the supplier.
• Security, Identity & Compliance Apply and enforce cloud security baselines, including MFA, PAM, RBAC, encryption, logging, monitoring, and identity governance.
• Validate periodic vulnerability assessments and cloud security scoring delivered by the supplier; ensure remediation progress.
• Partner with Security and Compliance to ensure cloud environments adhere to data-protection requirements.
• Cost Optimization & FinOps Collaboration Review monthly cloud consumption and cost reports delivered by the supplier; validate accuracy of consumption-based CIMS billing tiers.
• Identify and action cost optimization opportunities including rightsizing, scheduling, storage optimization, and cleanup activities.
• Enforce tagging and cost-allocation standards for consistent reporting and chargeback readiness.
• Documentation, Standards & Knowledge Sharing Maintain up-to-date runbooks, diagrams, and SOPs; ensure supplier documentation meets internal expectations.
• Share best practices and mentor teammates in modern cloud practices, automation, and operational excellence.

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed