Sr. Cloud Infrastructure Engineer

Align Communications•New York, NY

33d•$90,000 - $115,000•Hybrid

About The Position

Align is seeking a skilled and motivated Sr. Cloud Infrastructure Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure. As a Sr. Cloud Infrastructure Engineer, you'll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment. For candidates local to New York City, this role is hybrid requiring in-office presence once per week. You will be required to participate in a rotational on-call schedule once every six weeks that includes overnights and weekends. This is a full-time position offering full benefits, a salary in the $90K to $115K range (commensurate with experience), paid training, and performance-based bonuses.

Requirements

5-8+ years of experience in Microsoft Windows-based systems administration and support
Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
Hands-on experience managing and troubleshooting Office 365 and Azure AD
Experience with Azure AD Connect, hybrid environments, and access management
Proficiency with Exchange Online, including mail flow rules and retention policies
Working knowledge of Microsoft Cloud App Security, including alert response and configuration
Familiarity with the configuration and management of endpoints via Microsoft Intune
Experience with multi-site Active Directory environments
Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
Experience with the deployment and configuration of Azure Virtual Desktop
Excellent communication skills, with the ability to translate complex technical concepts to various business units
Self-motivated, with the willingness to go the extra mile

Nice To Haves

Knowledge of security policies, compliance standards, and server hardening best practices
Background in documenting builds, configurations, and support processes
Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus

Responsibilities

Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
Administer Windows Server environments (2019/2022/2025)
Proficient in the deployment and management of Azure Virtual Desktop
Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
Assist with onboarding activities including technical assessments and new client training
Ensure accurate and thorough documentation of systems, procedures, and policies
Address post-project support tickets escalated by Level 2 and Level 3 operations teams
Maintain infrastructure integrity through proactive maintenance and compliance efforts
Leads or assists with client disaster recovery tests and associated documentation
The ability to lead and manage cloud infrastructure projects including but not limited to modernization, migrations, and other initiatives related to O365/Azure projects