Sr Cloud Escalation Engineer (SRE)
About The Position
This position requires US Citizenship due to government requirements. Your Career Palo Alto Networks SASE Products are the latest in our security platform that brings the power and scale of our products to our customers, and industry. It’s a groundbreaking change in the way the industry views cybersecurity as it relates to our cloud environments, one that is necessary in our mission to protect our way of life in the digital age.This team utilizes the experience of senior network and security engineers to build environments where our customers and employees thrive. In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between our Development Operations teams, as well as our support teams to assist in escalations. While this role is similar to a Site Reliability Engineer (SRE) and lives in the same organization, here you will provide more opportunities to tackle critical end-user experience concerns, while improving the reliability and serviceability of the product, without revenue creation distractions.
Requirements
- This position requires US Citizenship due to government requirements.
- Strong Networking background i.e. hands on experience with routing protocols like BGP, security protocols like IPSec and TLS
- Experience with AWS/GCP services highly desirable
- Working knowledge and understanding of databases like SQL, MongoDB, Redis
- Familiarity with troubleshooting issues on common Linux Distros
- Experience in engineering troubleshooting roles in fields like Support, QA, Dev and SRE for an Enterprise-sized product delivery
- Knowledge/Understanding in scripting and automation to deliver SRE-type tools
- Familiarity with REST APIs and OpenSource technologies
- Familiarity with tools like Grafana/ElasticSearch/Kibana highly desirable
- Highly organized - With many people doing many things in a fast-paced company, strong organizational skills both for yourself and for the team is needed for success
- Good communicator (written and verbal)
Responsibilities
- Manage critical field escalations
- Develop tools for TAC – For better visibility, troubleshooting and to reduce load on Engineering/DevOps
- Utilize tracking of issue resolution (post-mortem) and work with this data to provide feedback for product improvement (supportability)
- Proactive Monitoring - sometimes there are opportunities to “catch” a problem before it is escalated - This team is positioned to identify or help in these unplanned projects that result in a better customer experience, or a cost reduction or better security
- Enablement of the TAC teams through structured training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
