Sr. Cloud Enterprise Manager, National Security, AI/ML Focus, National Security

Amazon • Arlington, VA

4d

About The Position

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS National Security we’re looking for a Enterprise Account Engineer (EAE) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As an EAE, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The EAE is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us!

Requirements

• 5+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience
• Internal enterprise or external customer-facing experience as a technical lead
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice To Haves

• 7+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
• Experience in a 24x7 operational services or support environment
• Experience with AWS services and/or other cloud offerings
• Federal/DoD Clearances

Responsibilities

• Deliver strategic technical engagements: lead comprehensive technical deep-dives and resilient optimization for autonomous systems and operations
• Architect innovative solutions: Design and implement mission-ready autonomous systems and operations using secure and resilient cloud-native solutions.
• Enable customer success: Support customers in implementing secure and resilient solutions in support of autonomous systems and operations.
• Drive Technical Excellence: Collaborate with service teams to enhance cloud-native AI/ML focussed solutions to contribute to autonomous systems and operations
• Build Strategic Relationships: Develop and nurture technical partnerships with enterprise stakeholders

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees