Sr Clinical Customer Advocate

Dexcom

11d • $95,900 - $159,900

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To interact with and provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications. Where you come in: Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives. Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues. Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required. Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting. Triage and appropriately escalate complaints that require elevated review Contribute to safety trend analyses and any related periodic review meetings. When indicated, review technical support calls and communicate potential issues with technical support management Performs other duties related to the position as necessary as defined in company's SOPs or requested by his/her supervisor.

Requirements

• Ability to interpret company policies and procedures to complete a variety of tasks.
• Must be self-motivated, self-confident, and be able to work independently or equally well as a team member.
• Demonstrated ability for teamwork and collaborative problem-solving.
• Other important qualities include excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills.

Nice To Haves

• Knowledge of and clinical experience in field of diabetes and CGM technology are desirable.
• Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable.

Responsibilities

• Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams
• Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives.
• Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues.
• Review and provide input on any complaints regarding serious adverse events.
• Contact medical professionals for additional information as required.
• Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting.
• Triage and appropriately escalate complaints that require elevated review
• Contribute to safety trend analyses and any related periodic review meetings.
• When indicated, review technical support calls and communicate potential issues with technical support management
• Performs other duties related to the position as necessary as defined in company's SOPs or requested by his/her supervisor.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level