Sr Client Trainer / Instructional Designer

CoreLogic • Austin, TX

390d • Remote

About The Position

The Sr. Client Trainer/Instructional Designer at CoreLogic is responsible for creating and implementing targeted enablement solutions that empower clients to effectively utilize the company's property data and software products. This role involves collaborating with cross-functional teams to enhance product adoption and client success, ensuring clients can make informed decisions using CoreLogic's insights and technology.

Requirements

• Minimum of 5 years' experience managing multi-modal enablement programs, preferably in a SaaS environment.
• Minimum of 5 years' experience managing the end-to-end project lifecycle of enablement programs.
• Minimum of 5 years' experience using a variety of content authoring tools.
• Experience with Camtasia, Canva, Articulate 360, and/or Adobe Creative Cloud Suite highly desired.
• Experience using Digital Adoption and Learning Management Systems (Pendo, WalkMe, Skilljar, Docebo, etc.).
• Minimum of 5 years' experience in training delivery, public speaking, or related facilitation experience, preferably in a virtual or hybrid environment.
• Minimum of 5 years' experience demonstrating adult learning principles in a corporate environment.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple projects concurrently.
• Ability to work independently and as part of a team to meet deadlines and deliver results.
• Bachelor's degree in Journalism, Communications, English, or equivalent experience required.

Nice To Haves

• Previous experience in client/customer enablement preferred.
• Previous experience in the mortgage, enterprise data, real estate, or insurance industries preferred.

Responsibilities

• Design, develop, and deliver innovative enablement content in various formats and modalities.
• Build and deploy digital learning interactions to guide clients through their onboarding journey and promote ongoing software utilization.
• Manage the creation, organization, and administration of just-in-time enablement content via digital adoption and learning management systems.
• Facilitate engaging product training workshops for external clients.
• Collaborate with subject matter experts and cross-functional teams to create, implement, and evaluate enablement initiatives.
• Utilize quantitative and qualitative assessment methods to measure and improve enablement program effectiveness.
• Regularly audit, update, and enhance existing enablement materials for accuracy and quality.
• Build and maintain effective customer relationships by delivering exceptional subject matter expertise and high-quality program facilitation.

Benefits

• Hybrid working model with 1 day in the office per week.
• Competitive compensation and benefits package.
• Career path for continued professional growth.
• Access to a self-development portal centered around employee growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees