Sr Client Support Specialist
About The Position
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Client Support Specialist About your role: The Compliance Operations Support role is responsible for the data analysis, and resolution of card brand compliance rejects/violations for Bank of America clients. This team interacts with BofA clients, BofA bank partners and other Fiserv business units. What you’ll do: You will be responsible for resolving discrepancies/rejects of required data, related to compliance card brand processing/program requirements including but not limited to Amex Direct Reconciliation for Surcharge, Compliance Data Integrity, and Compliance Violation Support.
Requirements
- High School Diploma or equivalent.
- Previous customer service experience.
- 1+ years previous merchant experience.
- Excellent email etiquette and soft skills
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This role requires the use of a computer and audio equipment.
Nice To Haves
- Knowledge of different card brands - VISA, Mastercard, AMEX, Discover, etc.
- Knowledge of the compliance process.
Responsibilities
- Resolve compliance card brand data issues with merchant/BofA
- Ensure correction of identified account data issues that cause rejects/violations
- Assist Merchant Portfolio Analysts with issue resolution and communication dependent on bank direction
- Contact/educate merchants and bank partners on how to mitigate compliance rejects/violations
- Handle assigned tasks under stringent timeframes, while maintaining a high degree of professionalism and accuracy
- Navigate through multiple systems, including North, South, Proprietary and TSYS platform applications to research and resolve compliance rejects/violations
- Partner with Compliance in resolution of card brand violations
- Have flexibility to help with other areas of the business
- Follow appropriate processes tracking, reporting and communicating updates between BofA and Fiserv
- Identifying process & procedural gaps and potential training needs based on projects.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
