Sr. Client Success Manager

Nexstar Media Group • Chicago, IL

92d • $50,000 - $55,000 • Hybrid

About The Position

The Client Success Manager is a consultative digital marketing lead for Nexstar's largest strategic advertisers. The CSM partners with the Media Strategy team on pre-sale client pitches, then collaborates with Sales on successful post-sale client management and flawless campaign activation. The CSM serves as the strategic lead on their accounts, overseeing campaign set up, collaborating with operations teams on fulfillment and optimization, and providing reporting with strategic insights and analysis to the clients. The CSM tells data-driven stories about campaign performance with a focus on client retention.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of one full year experience in Account/Campaign Management or Media Planning/Buying for digital media.
• Experience with digital media campaigns is required.
• Prior client-facing experience is preferred.
• Agency or media company experience is a plus.
• Exceptional client-facing written and verbal communication skills, including presentation skills.
• Highly empathetic to the needs of the client and sales contacts, as well as fellow team members.
• Well-versed in digital marketing strategy, understanding industry standards and best practices.
• Ability to successfully multi-task in a fast-paced environment and remain accountable to deadlines.
• Extremely well-organized and detail-oriented, with an established system for tracking campaign tasks, requests and client communications.
• Strong Excel and PowerPoint skills.

Nice To Haves

• Experience in social ad platforms, e.g., Facebook, Snapchat, Instagram, LinkedIn, TikTok, Twitter.
• Experience with Google platforms: Ads (and associated products), Analytics and Tag Manager.
• Experience with Programmatic/DSP - CTV, Display, Video, Native, etc.
• Experience with data visualization and reporting tools, e.g., Tapclicks, Amazon QuickSight, Google Data Studio.

Responsibilities

• Manage accounts from strategic planning through campaign reconciliation and wrap up, with primary ownership of the post-sale phases of the campaign lifecycle.
• Lead kick-off calls and establish campaign timelines.
• Build strong relationships with client, internal and partner teams.
• Review and organize client assets for activation teams to set up and launch campaigns successfully.
• Monitor campaign pacing and performance, recommending optimizations to drive client KPIs.
• Expertly speaks to Search / PPC, Programmatic (CTV, Display, Video), and Paid Social campaigns providing thoughtful analysis and recommendations.
• Prepare campaign reports that tell data-driven stories to clients with thoughtful insights, including monthly reports and wrap decks.
• Customize and present client-facing reporting dashboards.
• Resolve campaign issues in a proactive and timely manner, utilizing resources effectively and troubleshooting technical issues when needed.

Benefits

• Vacation
• Medical
• Dental
• Vision
• 401K
• Paid Holidays
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree