Sr. Client Success Manager

Travel Incorporated • Duluth, GA

103d

About The Position

The Senior Client Success Manager at Travel Incorporated plays a pivotal role in fostering strong, lasting relationships with a portfolio of accounts. This position drives client satisfaction and growth by delivering exceptional service, proactively addressing needs, and aligning solutions with client objectives, all while upholding the company’s commitment to excellence and ethical standards.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent combination of education and experience.
• 3+ years of account management, client success, or customer service experience, preferably in the travel industry or a related field.
• Strong skills in Microsoft Office, Google Business Suite, and CRM platforms (Concur Travel & Expense preferred); adept at basic computer operations and virtual collaboration tools.
• Exceptional verbal and written communication skills; adept at tailoring messages to diverse audiences, leading meetings, and fostering collaborative discussions.
• Empathetic and solution-oriented, balancing client needs with business objectives to drive value and growth.
• Detail-oriented, resourceful, and proactive in addressing challenges and achieving results.
• Flexible in handling setbacks, confident in making informed decisions within authority, and adept at delivering tough news while maintaining trust.

Responsibilities

• Build and maintain proactive, regular client relationships to ensure satisfaction, retention, and contract renewals.
• Prepare and present quarterly performance reports, highlighting KPIs, trends, and contract compliance.
• Collaborate cross-functionally to address escalated client issues, implement projects, and drive account expansion.
• Provide actionable insights to internal stakeholders on account status, risks, and growth opportunities.
• Monitor industry trends and leverage internal expertise to deliver innovative solutions to clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree