Sr. Client Success Manager I, Banking

Alkami Technology•Bentonville, AR

1d•$113,000 - $125,000•Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! The Client Success Team is central to Alkami's mission, supporting clients throughout their journey and ensuring they derive maximum value from our products and services. We take pride in deeply understanding our clients' objectives and providing strategic guidance as trusted advisors to address their unique challenges. We are currently seeking a driven and passionate Senior Client Success Manager to join our team and play a key role in driving client satisfaction, renewals, and account growth. As a Senior Client Success Manager, your success will be measured by client retention and expansion of their engagement with Alkami. You will excel in this role if you have exceptional organizational skills to manage competing priorities, excellent communication abilities to build strong relationships, and a genuine empathy for client needs. You are resourceful in solving challenges and committed to ensuring that our clients achieve their goals.

Requirements

Required Experience in Financial Services, particularly working with financial institutions
5+ years of relevant experience in Client Success, with a proven track record of managing client relationships and driving account growth
Proven ability to stay organized, take ownership of projects, and work independently
Strong ability to manage multiple priorities effectively
Excellent verbal and written communication skills
Experience using and updating Salesforce and/or Gainsight
Willingness and ability to travel up to 25%

Nice To Haves

History of working at or for a Bank in deposit operations, lending, or other back-office functions
Experience working with Banking core platforms (i.e., Silverlate, Premier, Precision, or DNA)
Knowledge of banking regulations and compliance obligations
Familiarity with banking ecosystems, industry products, and common 3rd party systems
Preferred experience in Digital Banking and/or at a Financial Institution
Knowledge of bank operations, digital banking, and/or SaaS products
Experience using Customer Success software tools
Proficiency in developing and creating presentations using Google Slides
Experience with SaaS applications
Familiarity with financial technology or technical banking operations

Responsibilities

Lead client success efforts for your accounts and across Alkami.
Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions.
Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals.
Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success.
Create clear success plans that define client objectives and track their progress.
Ensure clients are on track to derive value from the Alkami platform.
Serve as an expert on helping clients achieve their digital banking goals using the platform.
Master the Alkami platform to advise clients on maximizing its use and capabilities.
Collaborate effectively across departments to drive client success.
Advocate for client needs to internal leaders and departments.
Escalate critical client issues and mobilize internal resources to resolve them.
Use data to influence decisions and guide both clients and internal teams.
Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty.
Monitor client health metrics and product engagement, identifying and addressing risks early.
Conduct regular business reviews to celebrate successes and identify growth opportunities.
Take on additional projects that contribute to fostering a Client Success culture across the team.
Be open to travel up to 25% as needed.
Perform other duties as assigned