Sr. Client Success Lead (Global Enterprise Partnerships) - US

IP House

127d

About The Position

The Sr. Client Success Lead (Global Enterprise Partnerships) will manage a select portfolio of sophisticated, enterprise-level clients whose engagements span the full breadth of IP House’s global service offerings. This role is dedicated to nurturing and growing existing relationships, ensuring clients receive seamless, high-quality service delivery across multiple regions and time zones. This is not a traditional sales role—success will be measured by client retention, satisfaction, and long-term account growth. The Senior Client Success Lead will work closely with our global operations leads to ensure that IP House continues to deliver on its promise as a one-stop shop for comprehensive IP protection and enforcement.

Requirements

Bachelor’s degree (or equivalent) required, advanced degree a plus.
6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services.
Demonstrated experience managing complex, enterprise-level global accounts.
Strong organizational skills with the ability to operate across multiple time zones.
Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders.
Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction.
Experience working in a distributed, cross-functional environment.
Proficiency with CRM systems and reporting tools.

Nice To Haves

CTIPS Certification preferred

Responsibilities

Client Partnership & Relationship Management: Serve as the primary relationship manager for a smaller, focused portfolio of enterprise clients.
Develop a deep understanding of each client’s objectives, challenges, and success metrics.
Coordinate onboarding, service delivery, and regular strategic reviews to maintain high levels of satisfaction.
Act as a trusted advisor, ensuring clients view IP House as an indispensable partner.
Operational & Global Integration: Partner with Operations, Product, and Client Solutions teams to ensure service delivery meets client expectations across jurisdictions and time zones.
Ensure smooth internal coordination for global service rollouts, escalations, and complex projects.
Translate client needs into clear operational priorities and track follow-through.
Client Growth & Retention: Proactively identify opportunities to expand service utilization within existing accounts.
Ensure growth is client-driven—based on evolving needs and measurable value.
Collaborate with leadership to implement account plans that deepen strategic engagement.
Performance Monitoring & Reporting: Track and report KPIs, SLAs, and client satisfaction metrics.
Provide timely updates to internal stakeholders and clients, ensuring transparency and alignment.
Leverage CRM and reporting tools to maintain accurate, real-time account records.
Collaboration & Knowledge Sharing: Work with cross-functional teams to share client feedback, market insights, and success stories.
Contribute to the development of best practices and scalable processes for enterprise client success.
Actively support a culture of collaboration across global teams.

Benefits

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

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