Sr. Client Success Director

Matrix Medical Network

87d • $122,000 - $183,000

About The Position

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard. The Sr. Client Success Director develops relationships with larger and more complex clients to increase revenue. This role pursues relationships with potential new lines of business, identifies business opportunities to upsell products and services to current businesses, and drives retention and growth among client portfolio by understanding their unique business needs and helping them succeed. Additionally, this role has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs, maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal, and advises internal teams on product and service improvements/suggestions based on client feedback. The Sr. Client Success Director is also responsible for building, maintaining and communicating accounts plans across their internal cross-functional account team. At the Sr. Client Success Director level, work is highly independent, may assume a team lead role for the group, and serves as a specialist on complex client matters.

Requirements

• Analytical Skills
• Business Development
• Communication and Presentation Skills
• Customer Relationship Management (CRM) software
• Customer Satisfaction and Retention
• Growth Mindset
• Healthcare Industry Experience
• Key Account Management
• Organizational Goal Setting
• Relationship Development
• Strategic Planning
• 7+ years of experience
• Bachelor's degree

Responsibilities

• Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth.
• Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication.
• Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion.
• Develops and sets business objectives and targets based on client expectations.
• Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships.
• Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction.
• Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions.
• Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Paid time off
• Paid holidays
• 401K with company matching
• Voluntary life insurance
• Short term disability
• Long term disability
• Employee assistance program
• Health savings account
• Flexible spending accounts
• Additional voluntary benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees