Sr. Client Services Manager- New Hyde Park, NY

Compass Group • New Hyde Park, NY

85d • $80,000 - $120,000

About The Position

The Sr. Senior Client Services Manager serves as the primary liaison between the company and select high-end clients, ensuring exceptional service delivery across product portfolio management, ordering, logistics, and customer support. This role is pivotal in cultivating long-term client relationships, driving satisfaction, and delivering strategic insights on consumer trends and preferences. Operating with urgency and precision, the manager navigates cross-functional collaboration to ensure seamless execution of initiatives that promote innovation, growth, and sustained success.

Requirements

• Bachelor's degree in Business Management or related field.
• Minimum 5 years of experience in client relationship management, preferably in B2B services, grocery, distribution, or food & beverage industries.
• Strategic thinking and relationship-building expertise.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and negotiation abilities.
• Proficiency in Microsoft Office Suite.
• Self-motivated and results-driven.

Responsibilities

• Build and maintain strong, enduring relationships with key clients, serving as their trusted advisor and primary point of contact.
• Develop a deep understanding of client needs and preferences. Provide expert recommendations and support on product selection, particularly in snack and beverage categories.
• Review and process purchase orders for supplies and equipment. Monitor inventory levels to ensure accuracy and availability.
• Represent snack and beverage offerings as the in-house expert. Create compelling documentation and insights based on market trends to support client recommendations.
• Design and implement proactive B2B consumer programs, including product rotation schedules and marketing initiatives.
• Deliver impactful presentations to senior clients and collaborate with Compass sector partners to align on strategic goals.
• Develop procurement strategies, maintain supplier relationships, and ensure compliance with quality standards and contractual obligations.
• Identify and mitigate risks within procurement and service delivery processes.
• Prepare and present key account metrics. Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
• Address and resolve complex client concerns professionally. Escalate service issues as needed to ensure timely resolution.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree