Sr. Client Service Associate

Wealth Enhancement Group•Woodbury, MN

8d•$60,000 - $80,000•Hybrid

About The Position

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Woodbury team has an excellent opportunity for a Sr. Client Service Associate. This individual will be focused on onboarding and servicing our high-net-worth clients. We are looking for someone with a high level of professionalism and knowledge to enhance our relationships with our clients who have complex service and investment needs. This is a fun, team-oriented environment offering flexible (hybrid) work arrangements and excellent work life balance. In the spirit of pay transparency, we are excited to share the base salary range for the Sr. Client Service Associate position is $ 60,000—$80,000; this position is eligible for an annual/team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Requirements

5+ years financial industry experience
FINRA Series 7, 66 (or 63 and 65) and State Insurance Licenses or willing to obtain after hire
Knowledge of financial administrative processes and financial terms
Excellent customer service through strong communication skills.
Experience working with systems, Microsoft Outlook; Microsoft Office; CRM Sales Force; Orion or similar etc.

Responsibilities

New Client Onboarding Client onboarding for high-net-worth clients (administrative)
Ability to strategically work through complex issues involving trusts, business entities, alternative investments, tax issues, etc. with high attention to details
Work closely with custodial referral partners who refer clients to the team
Provide responsive, proactive communication with clients and partners while collaborating with internal departments and team advisors.
Periodically assist advisors in client meetings Client Relationship Management Proactively servicing and developing good relationships with new and existing clients
Diligently follow up to resolve any requests or client issues; dialogues with client and internal departments to understand the situation and find a resolution
Prioritize and successfully manage multiple simultaneous tasks with exceptional organizational skills
Assist team with complex account transactions, tax or legal issues or death claims Team and Corporate Support Completes operational projects to support enhancements and changes
Works well under pressure and knows how to prioritize deadlines.
Handles changing priorities and evolving responsibilities with ease.
Finds a way to work well with people of different personality types and expectations.
Serves as a subject matter expert for company initiative/rollouts
Advocates for improvement in processes where appropriate Industry/ Product/ Company Knowledge Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
Understands financial & legal terminology and products
Working proficiency with advisory managed accounts, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices, trusts, etc.
Attends Client Services and company educational events
May attend client meetings and vendor presentations Compliance & Suitability (Transition Support) Provide compliance review and suitability oversight and training to client service and advisors to complete accurate paperwork and reduce NIGO’s.
Work with Corporate Compliance to understand processes and procedures, train in the office and resolve issues.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)