Sr Client Service Associate

Wealth Enhancement Group Acquisition•Milwaukee, WI

49d•$55,000 - $65,000•Onsite

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Team Sadoff in our Milwaukee, WI office is looking for an on-site Sr. Client Service Associate to join the Client Service Team as a liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. In the spirit of pay transparency, we would like to share the base salary range for this position is $55,000.00 to $65,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

4-year degree in business, finance, economics or related field is preferred
3+ years of customer service /administrative experience for a client-service or investment firm is needed
Familiarity with account brokerage paperwork and terms (such as: RMD, QCD, IRA, ACH, etc), is preferred
Strong interpersonal skills required to develop team and client relationships
Strong attention to detail and process
Good problem-solving skills, ability to work with deadlines and prioritize work
Proficient with Microsoft Office

Nice To Haves

Financial administration experience is a plus
Salesforce experience a plus
Adobe experience is a plus

Responsibilities

Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
Ensures accurate completion of prospect / new client paperwork/set up
Maintains (CRM) database and client files (Filing, copies, data input)
Record incoming assets to the appropriate blotting tool
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Support Senior Vice President, the Client Service Team, and clients by leading and implementing the service model
Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
Gather client data and may prepare the materials for client meetings and reviews
Support client service functions for all teams as requested
Completes any review follow up needs for client
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team
Manages vendors to Service Level Agreements

Benefits

Training and professional development
Medical, dental and vision coverage (Available to employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance - employer paid and voluntary options
Short-term and long-term disability, workers compensation - employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)