Sr Client Service Associate (Hybrid Role)
About The Position
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We are looking for a Sr. Client Service Associate to join the Client Service Team in our West Conshohocken office as a liaison between the client and the Financial Advisors. You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a hybrid role, combining work from home and in-office presence as required for client meetings and administrative tasks. In the spirit of pay transparency, we would like to share the base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Requirements
- 4-year degree in business, finance, economics or related field is preferred
- 3+ years of customer service /administrative experience for a client-service or investment firm is needed
- Financial administration experience is a plus
- Strong interpersonal skills required to develop team and client relationships
- Strong attention to detail and process
- Good problem-solving skills, ability to work with deadlines and prioritize work
- Proficient with Excel and other Microsoft Office products
- Salesforce experience a plus
- This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Nice To Haves
- Financial administration experience is a plus
- Salesforce experience a plus
Responsibilities
- New Client Onboarding Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
- Ensures accurate completion of prospect / new client paperwork/set up
- Maintains (CRM) database and client files (Filing, copies, data input)
- Record incoming assets to the appropriate blotting tool
- Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
- Support Senior Vice President, the Client Service Team, and clients by leading and implementing the service model
- Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
- Gather client data and may prepare the materials for client meetings and reviews
- Support client service functions for all teams as requested
- Completes any review follow up needs for client
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
- Manages vendors to Service Level Agreements
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
