Sr. Client Service Associate (on-site)

Wealth Enhancement Group-posted 9 months ago

$75,000 - $95,000/Yr

Full-time • Entry Level

Onsite • Larkspur, CA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. Our Larkspur, CA office has an excellent opportunity for a Sr. Client Service Associate. In this role you will be working on an Advisor Team supporting all aspects of the client experience. We are seeking candidates that have a passion for providing exceptional client service, along with the drive and motivation to deliver results for our fast-growing Team. This is an in-office position (we are not offering a remote/hybrid schedule).

Ensures accurate completion of prospect/new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintains CRM-Salesforce database
Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogues with client to understand their personal history and current financial needs
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
May work with client's tax or legal counsel on client concerns
Gather client data and may prepare the materials for client meetings and reviews
Conducts tax research (1099s)
Completes any follow-up needs for clients
Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes, and sales model
Understands financial terminology and products
Attends Client Services and company educational events
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team

4-year college degree preferred
0-3 years of industry experience
Customer Service training, knowledge or experience
Solid oral and written communication skills
Strong attention to detail
Good problem-solving skills
Proficient with Microsoft Office
Ability and interest to learn financial concepts and products
Ability to work with deadlines, be flexible under pressure and prioritize work
Ability to work as a team member
Ability to learn WE's sales model, processes and procedures
Ability to learn financial product features and riders
Ability to learn the review process and how the review is completed
Salesforce experience a plus

Training and professional development
Medical, dental and vision coverage (Available to employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance - employer paid and voluntary options
Short-term and long-term disability, workers compensation - employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

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