Sr. Client Relationship Manager
About The Position
Sr. Client Relationship Manager Senior ownership. Strategic leadership. Client confidence. If you’re an experienced client leader who thrives on accountability, complex relationships, and driving results at scale this role is built for you . Sewell, NJ / Naples, FL Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and trusted partnerships. We invest in leaders who take ownership, elevate teams, and protect the client experience. What You’ll Do As a Sr. Client Relationship Manager, you’ll lead high-impact client relationships, oversee complex accounts, and mentor client-facing teams—while owning performance, financial outcomes, and strategic execution.
Requirements
- 5+ years of relevant management or client relationship experience (NEST experience a plus)
- Strong financial acumen and comfort discussing budgets, margins, and reporting
- Experience managing complex accounts and multiple priorities
- Confidence leading client meetings and executive-level conversations
- A collaborative mindset and natural mentoring style
- Comfort working independently while navigating cross-functional teams
Nice To Haves
- NEST experience a plus
Responsibilities
- Own and manage a portfolio of complex, high-value client accounts
- Build strong executive-level client relationships to retain and grow business
- Lead QBR coordination, preparation, and presentation
- Handle high-level escalations and coordinate resolution with multiple departments
- Oversee work order performance, SLAs, KPIs, and margin maintenance
- Review financial reporting and proactively course-correct budget or margin risks
- Negotiate pricing and proposals with providers and clients to maximize profitability
- Lead program implementation, optimization, and process improvements
- Mentor and support Client Relationship Managers, Specialists, and Associates
- Collaborate cross-functionally with Sales, Finance, Operations, and Executives
- Maintain CRM activity and identify growth opportunities within existing accounts
Benefits
- Competitive starting salary at $80k based on experience
- Company Incentive Program
- Vacation package including holidays, vacation, personal and sick time
- Medical plans with employer contribution
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP) with insurance plan
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement and philanthropic events
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
