Sr. Client Partner, Customer Success - Rockerbox

DoubleVerify

111d • $103,000 - $177,000

About The Position

DV Rockerbox is seeking a seasoned Senior Client Partner, Customer Success - Rockerbox to lead customer renewals and drive account growth. You will take full ownership of renewals for high revenue customers, partnering with Customer Success Managers to align on strategy, mitigate risk, and lead customer-facing negotiations at the right moment based on contract dynamics and customer context. This is a highly visible, senior individual contributor role with end-to-end ownership over commercial outcomes. You will operate independently, build trust quickly with customer stakeholders, and take initiative to retain and grow key accounts. You will be directly responsible for achieving Rockerbox’s retention and expansion goals, with clear revenue targets tied to your work.

Requirements

• 5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company
• Proven track record of owning revenue-generating renewals and driving measurable retention and growth outcomes with high revenue customers
• Deep experience negotiating pricing, contract structure, and multi-year agreements
• Demonstrated ability to work independently and drive results without structured oversight
• Ability to build trust quickly and jump into relationships mid-lifecycle
• Strong communicator with a consultative, solution-oriented mindset
• Process-driven with an eagerness to build and refine renewal and upsell workflows
• Thrives in a fast-paced, startup environment with high accountability
• Experience using Salesforce or other CRM tools for forecasting and pipeline management

Responsibilities

• Take full ownership of renewals for Rockerbox’s high revenue customers, driving all commercial strategy and execution
• Lead customer-facing conversations around pricing, contract terms, and multi-year agreements
• Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract and customer needs
• Engage directly with senior stakeholders including procurement, finance, and marketing leads to manage and close renewals
• Identify and pursue expansion opportunities by aligning product capabilities with evolving customer goals
• Own and deliver against renewal and expansion revenue targets
• Deliver accurate forecasts in partnership with Revenue Operations
• Build and improve internal processes for renewals, expansions, and commercial playbooks
• Act as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy

Benefits

• Bonus/commission eligibility
• Equity
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees