Sr Client Implementation Specialist

Cox Enterprises

1d • $27 - $40 • Remote

About The Position

This Position is with vAuto, a business unit of Cox Automotive. The Sr Client Implementation Specialist – Syndication is responsible for understanding and integration of data for the syndication process. The Sr Client Implementation Specialist will follow the process for client syndication setup while also ensuring a focus on the customer experience. The individual interested in this role must be assertive, confident, professional via phone and email communication, a critical thinker that is looking out for the best interest of the client, able to work as an individual and as part of a team and strive to exceed our customers’ expectations.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field or a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
• 1+ years working in a technical role in Cox Automotive.
• 3+ years of experience in any of the following areas: Customer Service, Operations, Integration, Implementation, Account Management or Project Management.
• Experience with Syndication, IOL (HomeNet) and/or vAuto required.
• SQL experience required.
• Demonstrated experience working in a fast paced, results driven environment
• Demonstrated experience of critical thinking and customer focus beyond the defined process.
• Must have excellent communication & interpersonal skills and can communicate at all levels.
• Must have excellent telephone manner & verbal presentation skills.
• Must have advanced/excellent communication skills both verbal and written.
• Must have experience of working with technical/software systems.
• Proficient in Office Products including Excel, Outlook & Word.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Nice To Haves

• Experience of Salesforce.com CRM preferred.

Responsibilities

• Effectively communicate with customers during integration and on-boarding activities.
• Provide excellent customer service and promptly respond to inquiries from employees, management, and clients, including but not limited to actively reaching out daily to all active integrations.
• Provide customer integration support as and when required.
• Minimize customer effort during syndication integration process.
• Manage and follow through all open activities, review, interpret and report on activities and status.
• Provide timely and regular communication with customers to ensure all steps are completed during syndication integration.
• Follow and execute tasks in accordance with operational processes and guidelines.
• Monitor and achieve monthly, quarterly and yearly goals related to number of customers onboarded and time to completion.
• Become an expert of data flow within the vAuto tool.
• Work closely with team members to problem solve and puts success of team above own interests.
• Monitor and achieve monthly, quarterly and yearly team goals related to number of customers onboarded and time to completion.
• Exhibits objectivity and openness to other views.
• Collaborate with vAuto, Cox Automotive and outside vendors operational departments as and when required.
• Effectively communicates both verbally and written, formally and informally.
• Keeps stakeholders properly informed and engaged depending on the stakeholder assessment.
• Respond with a sense of urgency; escalating as needed through the proper channels.
• Ability to explain technical information to non-technical persons.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and objectives.
• Pays close attention to detail and possesses strong organizational skills.
• Accurately input details of customer data into vAuto’s CRM tool as well as the vAuto application tool.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Considers and/or seeks out potentials risks during integration and actively works with client to troubleshoot
• Follows implementation process for client syndication integration of data from DMS, and all 3rd Party Exports; works closely with integrated vendors/partners on data feeds; accurately inputs details of customer data into vAuto’s CRM tool as well as the vAuto application tool.
• Utilize Salesforce, Outlook, SQL, HomeNet Resellers Portal, vAuto, and 3rd party order systems as needed to complete integrations.
• Ability to prioritize workload and handle multiple tasks while producing quality results.
• Ability to balance competing demands.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees