Sr Client Implementation Mgr (PLADS)

Aflac, Incorporated•Farmington, CT

2d•$110,000 - $145,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Strong understanding of client relationship management principles and best practices
Excellent communication, negotiation, and problem-solving skills.
Strong knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD & Life Insurance)
Ability to work “virtually” across a large cross-functional team in separate geographic locations
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Bachelor's Degree Business, Management, or a related field.
6 or more years experience in client implementation, project management or a similar role.
Experience in the group/disability industry
Or an equivalent combination of education and experience

Responsibilities

Acts as the primary point of contact and manages highly complex customers during the implementation process, maintaining regular communication and providing timely updates on progress.
Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
Conducts thorough needs assessments and develops customized implementation plans tailored to each client’s specific requirements and objectives.
Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
Provides a deep dive into employer leave, disability and life insurance plans and provides plan language gaps along with recommendations.
Identifies customer requirements and facilitates customization/configuration of processes & systems.
Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
Participates in capability presentations to potential customers.
Manages multiple third-party vendor collaborations to ensure customer needs are met.
Performs other related duties as required.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being