Sr. Client Director - Healthcare (Strategic Payer) - IL/MN/IN

ServiceNow•Chicago, IL

15h

About The Position

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you will do: We are seeking a strategic and highly experienced Sr. Client Director to own and nurture C-suite relationships across multiple business lines, serving as the single point of accountability for enterprise-wide, multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand complex customer business challenges and drive comprehensive account strategies that deliver sustained growth and value. Unlike traditional Account Executives, the Sr. Client Director focuses on cultivating long-term strategic growth and nurturing multi-year client relationships rather than solely executing individual deals. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
Proven experience managing executive-level client relationships in complex enterprise environments.
Strong background in consulting or strategic advisory roles.
Deep Industry-specific experience in Healthcare Payers and Providers
Ability to translate customer challenges into actionable strategies.
Excellent leadership and cross-functional team coordination skills.
A strong track record of driving significant business growth through value-based engagement.

Responsibilities

Own and manage executive-level relationships, acting as the primary liaison between the client and all business units.
Lead the development and execution of long-term, multi-year transformation agendas aligned with client priorities.
Apply industry knowledge to identify and address customer challenges, guiding strategic account planning.
Drive top-line growth through compelling, value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion.
Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.
Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution Consultants (SC), Product, and Customer Experience Groups (CEG).
Link customer outcomes directly to business and financial impact to demonstrate value realization.
Leverage a consulting mindset to advise clients on transformational opportunities and measurable business results.