Sr Claims Analyst (Credit BDR)

Bank of America • Newark, NJ

393d

About The Position

This position at Bank of America is responsible for resolving complex claims and escalations, including conducting in-depth analyses for both fraud and non-fraud claims. The role requires making informed decisions based on analytical research, established policies, and procedures while ensuring compliance with regulatory guidelines. The individual will interact with various business partners and clients to educate them, set expectations, or deny claims, all while maintaining a customer-centric approach.

Requirements

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service skills with the ability to diffuse difficult customer interactions.
• Strong problem-solving and analytical skills.
• Customer-centric approach to problem resolution.
• Ability to work well in a team environment and independently.
• Strong personal ownership and follow-through skills.
• Positive work ethic aligned with Bank of America's Values.
• Flexibility and adaptability to change.
• Ability to multi-task and meet defined performance goals.
• Proficient PC skills in a Windows-based environment.
• Excellent written and oral communication skills.
• Must be a current Year Up intern with Bank of America.

Nice To Haves

• Prior experience in Fraud or Non-Fraud Claims back office investigations or Call Center role.
• Experience in claim investigations/systems.

Responsibilities

• Interact with multiple business partners to appropriately investigate and decide on claims.
• Follow up with clients either verbally or through written communication.
• Educate and communicate claim decisions to clients.
• Accurately record data captured during client interactions.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED