Sr. Claim Center Representative

Chubb • Alpharetta, GA

83d

About The Position

Join Our Talent Pipeline for Customer Service Opportunities at Chubb!!! Are you dedicated to delivering exceptional customer service? Chubb is looking to build a talent pipeline for upcoming positions focused on providing outstanding support through phone and online interactions with our agents and customers. If you are passionate about fostering resilience and security for clients, we want to hear from you! Why Chubb? At Chubb, our mission is to provide superior insurance solutions that empower our clients with resilience and security. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Overview: This is an entry to mid-level role in the North America claim contact center. In this role, you will be instrumental in delivering superior customer service, utilizing your excellent communication skills, emotional intelligence, attention to detail, and proficiency in computer systems to enhance our clients' experiences.

Requirements

• High school diploma or GED equivalent.
• Industry experience is not required. We welcome candidates from various fields, including hospitality, retail, sales, banking, and education.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to work effectively in a team environment.
• Proficiency in using computers and navigating multiple software applications.
• Ability to remain calm and composed under pressure while resolving customer inquiries.
• Ability to meet or exceed established performance standards.
• Strong time management and organizational skills.
• Licensure in any insurance discipline is a plus.

Responsibilities

• Handle Inbound Calls: Provide exceptional engagement, support, and advocacy for our customers and agents when reporting new claims or seeking information on existing claims.
• Process Digital Requests: Assist customers with electronic request processing, including first notices of loss, inquiries, and policy research.
• Document Interactions: Gather data and pertinent information related to customer or agent losses, completing first notice of loss records via phone, email, and chat across property, auto, casualty, and other insurance lines.
• Provide Product Support: Offer services related to towing, rental car arrangements, temporary housing, coverage verification, and policy details.
• Work Autonomously: Maintain a high level of training and competency in policies, procedures, and systems in a rapidly changing environment.
• Customer-Centric Advocacy: Enhance the claims experience by advocating for customers and agents, continuously suggesting process improvements, escalating concerns, and identifying opportunities for enhancement.
• Catastrophe Awareness: Demonstrate flexibility during weather events or other emergencies, which may require overtime or overnight support.
• Development: If you do not already hold one, you may be required to obtain an applicable resident or designated home state adjuster's license and possibly additional state licensure.

Benefits

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement for lifelong learning
• Professional training and development programs
• Employee Stock Purchase Plan

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED