Sr Change Manager

CME Group•Chicago, IL

About The Position

The Sr. Change Manager is responsible for the facilitation and support of the CME Group IT Change Management function. This role focuses on ensuring that IT Change Management processes are applied to all configuration changes within CME’s controlled environments. You will utilize ServiceNow to manage the change lifecycle, identifying risks and ensuring regulatory compliance while supporting the continued operations of all CME Group Systems. What You’ll Get A supportive environment fostering career progression, continuous learning, and an inclusive culture. Broad exposure to CME's diverse products, asset classes, and cross-functional teams. A competitive salary and comprehensive benefits package. Explore our full range of benefits What You’ll Do Process Support: Partner with POD teams and Engineers to facilitate the change process, ensuring continuous deployment delivery remains safe and structured. ServiceNow Coordination: Manage the day-to-day entry, tracking, and movement of change requests within ServiceNow, assisting users and support groups with platform navigation. Policy Application: Apply defined deployment windows and IT policies to change requests to ensure alignment between technology and business goals. Risk Review: Evaluate eCAB and Expedited change requests to confirm that necessary risk reviews and documentation are present before approvals are granted. Stakeholder Engagement: Participate in Strategic Release Management (SRM) meetings to provide transparency on major changes and coordinate downtime with impacted teams. Compliance Maintenance: Ensure all regulatory and compliance requirements are met by keeping Change Management records and Confluence documentation accurate and audit-ready. What You’ll Bring Experience: 3–5 years of experience in IT Change Management or a related IT support function within a professional environment. ServiceNow Proficiency: Practical, hands-on experience using ServiceNow (or a similar ITSM tool like Remedy) to log, track, and manage change requests. Operational Mindset: A clear understanding of the ITIL framework and its practical application in managing risks associated with system changes. Detail Orientation: The ability to maintain precise documentation and follow strict procedural guardrails to meet regulatory standards. Collaborative Communication: The ability to work effectively across technical teams to ensure changes are understood, documented, and executed without disrupting operations. LI-DD1 CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $89,300-$148,900. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents. CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world. Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning Best Place to Work Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Additionally, CME Group does not communicate with job applicants over Telegram. Learn more here. For U.S. employment, CME Group is legally required to validate a new hire’s employment eligibility by having them complete an Employment Eligibility Verification (Form I-9) companied with legally acceptable proof of identity and work authorization (as listed on the Form I-9). CME Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters below for more details. E-Verify Notice E-Verify Notice Español U.S. Right to Work Notice U.S. Right to Work Notice Español

Requirements

3–5 years of experience in IT Change Management or a related IT support function within a professional environment.
Practical, hands-on experience using ServiceNow (or a similar ITSM tool like Remedy) to log, track, and manage change requests.
A clear understanding of the ITIL framework and its practical application in managing risks associated with system changes.
The ability to maintain precise documentation and follow strict procedural guardrails to meet regulatory standards.
The ability to work effectively across technical teams to ensure changes are understood, documented, and executed without disrupting operations.

Responsibilities

Partner with POD teams and Engineers to facilitate the change process, ensuring continuous deployment delivery remains safe and structured.
Manage the day-to-day entry, tracking, and movement of change requests within ServiceNow, assisting users and support groups with platform navigation.
Apply defined deployment windows and IT policies to change requests to ensure alignment between technology and business goals.
Evaluate eCAB and Expedited change requests to confirm that necessary risk reviews and documentation are present before approvals are granted.
Participate in Strategic Release Management (SRM) meetings to provide transparency on major changes and coordinate downtime with impacted teams.
Ensure all regulatory and compliance requirements are met by keeping Change Management records and Confluence documentation accurate and audit-ready.

Benefits

A supportive environment fostering career progression, continuous learning, and an inclusive culture.
Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
A competitive salary and comprehensive benefits package.
comprehensive health coverage
a retirement package that includes both a 401(k) and an active pension plan
highly competitive education reimbursement provisions
paid time off
a mental health benefit

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