Sr. Certified Pharmacy Tech, AP Pharmacy Fulfillment

Amazon•Austin, TX

About The Position

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Process Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! At Amazon Pharmacy, the Process Lead (PL) role will lead an assigned team through the daily activities in the Amazon Pharmacy Fulfillment Center (FC) to ensure smooth operations and efficient completion of projects. The PL is responsible for working with the Area Manager to maintain shift productivity, quality, and safety, in addition to providing support to the Pharmacy Technicians. The Process Lead will serve as a direct link between the Area Manager and the Pharmacy Associates. #everydaybetter

Requirements

Active and unrestricted in-State Board of Pharmacy License. Additional licenses may be required if domicile state differs from state of employment.
National Pharmacy Technician Certification (PTCB or NHA)
High school or equivalent diploma
Experience multitasking with phone and computer skills
Experience recognizing and identifying patient medications
Previous training and experience of a least three Fulfillment workstations

Nice To Haves

Experience as an Amazon Pharmacy Ambassador

Responsibilities

Supports Area Manager to plan work priorities, obtain necessary supplies, and lead Pharmacy Technicians to complete tasks.
Drives customer excellence by reviewing shipment priority in each process path and prioritizes work at each station to ensure FIFO
Allocates labor needs in each process to drive down queues and backlog of work
Escalates any equipment downtime
Collaborates with Area Managers to identify ways to improve department effectiveness implement viable ideas.
Acts as an associate resource, train associates, and verify compliance of Pharmacy Operating Procedures (POP)
Acts as a Subject Matter Expert for the FC processes and as a single point of contact for Pharmacy Technicians in process path
Ensures that the necessary equipment is available and in working order to complete assignments
Escalates any equipment downtime or process defects
Facilitates training as needed and escalate cross-training needs
Identifies areas of improvement and drive continuous improvement projects for their area
Conducts daily audit to ensure area readiness, compliance, and standard work is followed
Ensures compliance with policies and escalate any breaches
Performs other related duties as assigned