Sr. Category Manager, Coins

eBay•San Jose, CA

About The Position

At eBay, we are a global ecommerce leader, changing how the world shops and sells, empowering millions of buyers and sellers in over 190 markets. We are committed to reinventing the future of ecommerce for enthusiasts, with customers as our compass, fostering authenticity, welcoming bold ideas, and encouraging everyone to bring their unique selves to work. We are dedicated to sustaining the future of our customers, company, and planet, and invite passionate thinkers, innovators, and dreamers to join us in connecting people and building communities for economic opportunity. eBay is the leading Collectibles marketplace platform globally, aiming to be the most trusted destination for collectors of trading cards, memorabilia, comics, coins, toys, and more. We prioritize the collector and hire top talent who contribute to our culture and mission. This role offers an exciting opportunity to work in a growing market segment and engage with a passionate community of collectors and enthusiasts. The eBay Collectibles team is seeking a dynamic Senior Category Manager to lead and grow the Coins business. This role provides a unique opportunity to shape a passionate and high-impact segment of eBay’s marketplace. The successful candidate will work externally with sellers and brands, and internally with Product Teams, Marketing, and Analytics to influence and drive business goals. Alongside the Collectibles Team, the Senior Category Manager will focus on growing selection, improving trust with customers (buyers and sellers), and delivering the best possible collecting experience.

Requirements

5 or more years of relevant experience in an online retail or marketplace environment (merchandising or startup experience valued)
Bachelor’s degree required
Strong project management skills with the ability to lead multiple projects simultaneously and communicate effectively across cross-functional teams
Ability to prioritize and adapt strategies to meet changing marketplace trends
Ability to build and maintain positive relationships with sellers and other industry stakeholders
Experience influencing & negotiating with external partners
Executive-level presentation and communication skills
Proactive and creative problem solver with the ability to develop and implement innovative strategies to drive category growth and improve the customer experience

Nice To Haves

Passion for Coins with a broader curiosity about Collectibles and experience in the space
MBA preferred

Responsibilities

Formulate and implement a comprehensive strategy to enhance the Coins category, maximising market insights and trends to drive growth, increase market share, and stay ahead of the competition.
Analyze category performance to understand the key levers/drivers and report on the business critical metrics including conversion rate, ASP, top buyer/seller growth, listings growth, lead time, CSAT and more on a weekly, monthly, and quarterly basis.
Build strong relationships with key sellers and partners, providing them with the tools and insights needed to optimize their performance and succeed on eBay.
Identify and source relevant and market leading inventory to support execution of category strategy.
Collaborate with Business Development partners to onboard new sellers, brands, and partners to cultivate a diverse marketplace.
Manage eBay's buyer and seller trust metrics through projects that help customers feel more comfortable buying and selling on eBay.
Responsible for defining a 52-week calendar outlining key retail moments, and seasonal events where eBay should show up on the homepage and category pages; partnering with the merchandising team to build onsite events that generate relevancy, visibility, and GMV growth.
Work cross functionally across eBay teams to drive key initiatives.
Collaborate with the customer service team to address and resolve category-specific issues and concerns.
Work closely with the product team to improve tools and features specific to the Coins category.
Partner with Marketing to craft effective marketing strategies.