Sr Casualty Claims Intake Representative

JB Hunt • Lowell, AR

92d

About The Position

Under general supervision, this position is responsible for the recording and triage process of all safety-related events pertaining to Casualty, Workers' Compensation, and Final Mile. The role serves as the initial point of contact for all parties involved in an event, gathering and verifying claim details, initiating appropriate actions, and ensuring accurate documentation in alignment with company policies and regulatory requirements. The incumbent supports timely claim resolution, collaborates with internal and external stakeholders, and contributes to risk mitigation efforts through early identification of claims potential exposure. The incumbent will address claims involving single vehicle events from the initial report through final claim resolution. This role also determines initial reserves and preventability, acts as a team lead to junior team members, and improves department performance by mentoring junior team members, serving as a resource for escalated issues, and providing additional support to management.

Requirements

• High School Diploma/GED with 2-3 years of experience in Human Resources, Claims, Insurance, Customer Service, or related field OR an Associate's degree.

Nice To Haves

• Experience in a call center, particularly within the Insurance industry.
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations.
• Knowledge of problem reporting and escalation practices.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to maintain composure under pressure.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner.
• Ability to process information with high levels of accuracy with attention to detail.
• Ability to type at least 40 words-per-minute.

Responsibilities

• Utilize experience and established procedure to field and process all incoming calls, email, and other various notification methods related to safety events to create an accurate record of the event and assess initial financial exposure to the company.
• Maintain an organized workflow, coordinate initial claim assessments, and prioritize cases based on urgency and severity.
• Utilize independent knowledge to assess all collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action.
• Ensure accurate, timely, and complete documentation of safety events with attention to the direct effects on business units' financial performance.
• Leverage strong verbal and written communication skills to coordinate effectively with claimants, internal and external stakeholders, law enforcement and legal representatives.
• Actively provide continued investigative support to claims examiners.
• Act as a team lead by actively participating in ongoing training to stay current on industry standards and company policies.
• Serve as a liaison between claimants, adjusters, and legal teams to support collaborative decision-making.
• Manage claims involving single vehicle events through established claims practices including review of reports from third-party independent adjusters.
• Utilize independent knowledge to assess the preliminary event grading process including the assignment of preventability.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED