Sr. Case Manager Immigration Bilingual Spanish

The GEO Group • Medford, OR

117d

About The Position

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help! We are looking for Immigration Case Managers to fill the role of Government Site Specialist for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS. This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!

Requirements

• A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
• At least two (2) years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field.
• Bi-lingual language skills, required.
• Experience dealing with multicultural clients.
• Effective verbal and written communication skills with employees, community contacts, government officials and participants.
• Ability to interpret and articulate rules, orders, instructions and materials.
• Ability to compose reports.
• Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations.
• Strong attention to detail and problem-solving skills.
• Basic knowledge of immigration laws, regulations, and procedures.
• Computer proficiency, including Microsoft Office and the Internet.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry.
• Active, valid driver's license required.
• United States citizenship required.
• Must live in the United States 3 of the last 5 years (military and study abroad accepted).
• Successfully pass pre-employment (post offer) background check and obtain a suitability determination.

Responsibilities

• Develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
• Meet with participants face-to-face regularly as required by government contractual obligations.
• Develop and maintain accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
• Conduct intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
• Install electronic monitoring equipment on ISAP Program Participants as necessary and monitor compliance with electronic monitoring program.
• Assist Program Participants with acquiring travel documents from the countries of citizenship and maintain a log of travel document information for each Program Participant.
• Evaluate English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees