SR CARE MANAGER

Center for Health Care Services•San Antonio, TX

70d

About The Position

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

Requirements

Master's Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university, or,
Master's Degree in a Human Services field from an accredited university with a minimum of 27 hours of Behavioral Health coursework.
Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer.
Justice Intake and Assessment Annex (JIAA) Programs: Must have and maintain current license in good standing in the State of Texas as a Licensed Professional Counselor Associate (LPC-A)
Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business.
PICC and SMART Senior Care Managers must pass a CJIS background screening.
Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.
Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Nice To Haves

One (1) year experience with or knowledge of trauma-informed care, crisis intervention or emergency services.
Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

Responsibilities

Assists with the development of new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.
Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations.
Conducts assessments and develops treatment plans for consumers.
Coordinates intake function to Adult Behavioral Health in designated programs.
Documents all clinical interactions and updates in electronic medical record and other required platforms.
Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes.
Participates in professional development duties including special assignment/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.
Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned.
Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage, and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams.
Provides unit, operations, agency and community training and education as assigned.
Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
Trains, mentors and coaches new employees.
Performs other related duties as required.