McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Mission At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time. Purpose The Call Center Quality Specialist is a critical role within the team, responsible for providing support to Operations to ensure team compliance in day-to-day program interactions and high-quality service for patients, providers, and clients. The Call Center Quality Specialist will uphold the culture of quality by fostering an environment of positive communication and continuous learning. The Call Center Quality Specialist will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions to ensure that operational processes are being executed in accordance with defined processes, policies and procedures, regulations, and service level standards. Compensation: The target budget for this role is at $23/hour.