Sr. Business Systems Analyst, Worldwide Operations

Palo Alto Networks-posted 4 months ago
$150,000 - $224,000/Yr
Full-time • Mid Level
Santa Clara, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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Palo Alto Networks is seeking an enthusiastic and results-driven Sr. Business Systems Analyst to join our Worldwide Operations team. This is a high-impact role focused on solving complex, global business challenges across Supply Chain, Planning, Order Management, and related business systems. You'll be instrumental in driving digital transformation, streamlining operations, and introducing innovative solutions, leveraging automation, analytics, and AI technologies to elevate operational excellence. As a Sr. Business Systems Analyst, you'll partner closely with business stakeholders and IT teams to identify opportunities for process improvements, define functional requirements, and implement scalable systems solutions. You'll play a key role in shaping operational strategy and delivering value across business units. In addition to deep domain expertise, we are looking for someone with a strong understanding of AI/ML applications in operations, who can lead proof-of-concept (POC) initiatives and help integrate AI-driven decision-making into core systems and workflows.

  • Collaborate with global business teams to identify operational gaps and define functional requirements.
  • Translate business needs into clear, actionable technical specifications.
  • Lead the implementation of new tools and processes; ensure alignment with business goals.
  • Drive adoption of new systems, including training, documentation, and stakeholder engagement.
  • Develop and re-engineer business processes to increase automation, reduce redundancy, and enhance scalability.
  • Identify and prioritize opportunities to integrate AI/ML into operational workflows.
  • Work with data science teams to develop and validate AI models that improve operational performance.
  • Design and execute Proofs-of-Concept (POC) for AI-driven solutions in supply chain and order management.
  • Leverage automation tools to drive efficiency.
  • Partner with WW Operations teams to design and implement end-to-end solutions.
  • Act as a liaison between business stakeholders and IT to ensure seamless delivery.
  • Collaborate with product, data, and engineering teams to ensure solution scalability and integration.
  • Manage multiple concurrent business enablement initiatives from concept to deployment.
  • Facilitate change management strategies including communication plans, training, and adoption metrics.
  • Lead user acceptance testing (UAT), define success criteria, and ensure post-launch support.
  • Perform business case development, cost-benefit analysis, and impact assessments for proposed solutions.
  • Analyze large datasets to identify trends, issues, and opportunities for operational improvement.
  • Contribute to the roadmap for business systems architecture and digital transformation.
  • 8-10 years of experience in business systems analysis, operations, or project management.
  • Proven track record working with Supply Chain, Trade, Logistics, and Fulfillment functions.
  • Deep experience with SAP, SteelBrick CPQ, and integration to cloud provisioning.
  • Strong knowledge of business systems architecture, ERP, and SaaS platforms.
  • Experience designing or working with AI/ML-enabled solutions or automation platforms is highly preferred.
  • Skilled in building business process diagrams, user stories, functional documentation, and test plans.
  • Bachelor's degree in a technical or business discipline required; MBA or advanced degree preferred.
  • Excellent communication and interpersonal skills with ability to present to senior leadership and work across all organizational levels.
  • Strong project management and change leadership capabilities.
  • Experience in NPI processes for both hardware and software products.
  • Ability to work independently in a fast-paced, agile environment with shifting priorities.
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
  • Mental and financial health resources.
  • Personalized learning opportunities.
  • Restricted stock units and a bonus.
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