Stanford Health Care-posted 3 months ago
$59 - $78/Yr
Full-time • Mid Level
Palo Alto, CA
5,001-10,000 employees
Hospitals

The Business Senior Systems Analyst I supports core functions of the hospital's business & financial applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of managing business and financial operations within a healthcare environment. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

  • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
  • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
  • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
  • Implement changes using documented procedures that are compliant with department's policies and procedures
  • Work with and mentor junior staff members to document workflows
  • Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
  • Perform a major role in complex software upgrade initiatives
  • Lead small to medium complexity new software installations and enhancement requests
  • Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
  • Continually identify opportunities for functional and stability improvement in applications
  • Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
  • Anticipate and resolve system problems
  • Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
  • Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
  • Bachelor's Degree in related field: Computer Science, Information Systems or a directly related field of Engineering
  • 5+ years of supporting process flow, configuration design and integration of complex Supply Chain Management (SCM) systems i.e. Workday, Lawson
  • Experience with Workday SCM software, Lawson, strongly preferred
  • Strong technical and business operations background
  • Knowledge of SDLC, Agile and other software development methodologies
  • Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies
  • Excellent written, oral, instructional, presentation and interpersonal skills
  • Ability to analyze highly complex systems and workflows
  • Ability to engage actively in complex discussions
  • Ability to negotiate on behalf of others to achieve best outcomes
  • Ability to communicate concepts in elegant, concise, eloquent form
  • Ability to diagnose and resolve routine technology problems
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges
  • Certification in relevant applications preferred
  • Equal Opportunity Employer
  • Commitment to providing an exceptional patient & family experience
  • Diversity and inclusion initiatives
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