Sr Business Systems Analyst - Sales/CPQ

Arthrex • Pelican Bay, FL

110d

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in Orthopedics. Arthrex is actively looking for a talented and passionate Business Systems Analyst who wants to make an impact by providing innovative process and technology solutions. You will be working in a business facing Information Technology role, with a mission to increase business value delivered to the Sales teams, by understanding the challenges, gathering requirements and collaborating with technical teams to implement solutions. The position works with the management team to turn strategy into action, liaises with the technical organization and business stakeholder groups to determine priorities, timelines and costs of specific projects. Experience with ERP products is a plus. If you have a strong IT Business Systems Analyst / Business Analyst / Application Analyst background implementing IT solutions, you would be a great fit. We invest in our team members and provide an environment where everyone feels challenged and can grow professionally. The successful candidate will embrace the challenge of solving critical business problems in a fast-paced environment. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

• Bachelor’s degree required.
• 5 + years of relevant work experience required.

Nice To Haves

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Professional certification in Agile methodologies is a plus.
• Business analysis certification (e.g. CBAP) is a plus.
• APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus.
• Experience working in projects where multiple functions work in a matrix structure is a plus.
• Understand the major functions in a global organization.
• Experience in a manufacturing environment a plus (Medical Device manufacturing Experience is a plus).

Responsibilities

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Configuration, Analysis, Management, and Maintenance in an Enterprise environment.
• Access administration and user onboarding.
• Issue resolution, patching, and performance monitoring.
• Reliability, backup, disaster recovery, and business continuity.
• Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
• Participate in infrastructure projects to provide application specifications and requirements.
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree