Sr Business Support Manager
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About The Position
Citizens is seeking a Customer and Colleague Experience Manager to help lead Colleague and Customer Experience efforts in both Contact Center and Retail Transformation settings. Reporting to the Director of Customer and Colleague Experience, this role will manage a team whose members are broadly responsible for driving engagement across a geographically diverse multi-site environment. The successful candidate should have a strong record of balancing competing priorities while building culture and driving results across a wide spectrum of key organizational objectives. This role will drive the organization to work together for optimal customer and colleague experience delivery.
