Sr Business Solutions Analyst

Community Health Plan of Washington • Seattle, WA

2d

About The Position

To be successful in this role, you: Have minimum 7 years' experience in healthcare, preferably in the Health Plan business processes and business/systems analysis. Possess the capability to convert business requirements into effective solutions and collaborate with technical teams to ensure successful execution and delivery. Have experience in managing IS&T project life cycles using Project management tools such as Jira, Azure Devops, Monday or similar. Have experience in learning and translating existing business processes and complex workflows to deliver metrics and insights with real-time visibility. Have experience in business requirement gathering and translation into functional and technical specifications with documentation. Have hands-on experience with visual analytics tools like Tableau and Power BI, and working knowledge of Visio, Microsoft Project, and Microsoft Office applications. Essential functions and Roles and Responsibilities: Oversee day-to-day application performance related to workflow, data interface and system issues. Conduct issue triage and collaborate with CSS team, platform vendors, and end users to resolve issues or defects. Ensure successful data transfers, data integrations and data integrity; conduct data validation activities. Collaborate closely with Data Engineering and Data Governance teams. Lead activities related to maintenance of integrations with internal and external systems or 3 rd party applications. Develop and execute user acceptance testing plans, including test cases development. Support CSS team in responding to reporting requests. Lead and conduct release planning and deployment activities including writing release notes. Partner with other technical teams in IT to facilitate delivery of projects where the project cannot be completed independently. Act as a liaison and project manager between business and technical units to ensure accurate and timely delivery. Conduct impact analysis for new projects, workflows, or features. Implement mitigation activities at the direction of the Manager. Act as a technical consultant and trainer for internal teams. Partner with CSS team and CS trainer to contribute technical specification to training materials as needed. Provide mentorship and training to junior team members by promoting best practices and continuous improvement. Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion. Knowledge, Skills, and Abilities: Knowledge of tracking and analyzing the performance and resource utilization of enterprise systems. Knowledge of Agile/Scrum software development methodology preferred. Knowledge of data modeling, MSSQL and/or Python for ad-hoc analysis, and cloud and native data warehouse systems such as Snowflake, Azure SQL, Redshift, or similar. Knowledge of project management industry standards/best practices. Analytical skills. Ability to communicate effectively at all levels of the organization including Senior level staff, external vendors, and external clinic staff both verbally and in writing. Ability to create process documentation to include process flow charts and written documentation. Ability to write clear user stories and acceptance criteria to support applications development. Ability to read and write basic SQL statements. As part of our hiring process, the following criteria must be met: Complete and successfully pass a criminal background check. Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees. Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency. Vaccination requirement (CHPW offers a process for medical or religious exemptions) Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Requirements

• Have minimum 7 years' experience in healthcare, preferably in the Health Plan business processes and business/systems analysis.
• Possess the capability to convert business requirements into effective solutions and collaborate with technical teams to ensure successful execution and delivery.
• Have experience in managing IS&T project life cycles using Project management tools such as Jira, Azure Devops, Monday or similar.
• Have experience in learning and translating existing business processes and complex workflows to deliver metrics and insights with real-time visibility.
• Have experience in business requirement gathering and translation into functional and technical specifications with documentation.
• Have hands-on experience with visual analytics tools like Tableau and Power BI, and working knowledge of Visio, Microsoft Project, and Microsoft Office applications.
• Knowledge of tracking and analyzing the performance and resource utilization of enterprise systems.
• Knowledge of project management industry standards/best practices.
• Analytical skills.
• Ability to communicate effectively at all levels of the organization including Senior level staff, external vendors, and external clinic staff both verbally and in writing.
• Ability to create process documentation to include process flow charts and written documentation.
• Ability to write clear user stories and acceptance criteria to support applications development.
• Ability to read and write basic SQL statements.
• Complete and successfully pass a criminal background check.
• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)

Nice To Haves

• Knowledge of Agile/Scrum software development methodology preferred.
• Knowledge of data modeling, MSSQL and/or Python for ad-hoc analysis, and cloud and native data warehouse systems such as Snowflake, Azure SQL, Redshift, or similar.

Responsibilities

• Oversee day-to-day application performance related to workflow, data interface and system issues.
• Conduct issue triage and collaborate with CSS team, platform vendors, and end users to resolve issues or defects.
• Ensure successful data transfers, data integrations and data integrity; conduct data validation activities.
• Collaborate closely with Data Engineering and Data Governance teams.
• Lead activities related to maintenance of integrations with internal and external systems or 3 rd party applications.
• Develop and execute user acceptance testing plans, including test cases development.
• Support CSS team in responding to reporting requests.
• Lead and conduct release planning and deployment activities including writing release notes.
• Partner with other technical teams in IT to facilitate delivery of projects where the project cannot be completed independently.
• Act as a liaison and project manager between business and technical units to ensure accurate and timely delivery.
• Conduct impact analysis for new projects, workflows, or features.
• Implement mitigation activities at the direction of the Manager.
• Act as a technical consultant and trainer for internal teams.
• Partner with CSS team and CS trainer to contribute technical specification to training materials as needed.
• Provide mentorship and training to junior team members by promoting best practices and continuous improvement.
• Other duties as assigned.

Benefits

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed