Sr. Business Relationship Manager

Love's Travel Stops & Country Stores • Oklahoma City, OK

93d

About The Position

Welcome to Love's! Our Truck Care Technology team is seeking a seasoned Business Relationship Manager (BRM) to join us on-site in Oklahoma City. This strategic leadership role is ideal for a Senior Manager with a robust background in software development and system integrations, who excels at aligning technology initiatives with business objectives. As a trusted advisor to senior business leaders, the BRM is responsible for identifying and delivering innovative, technology-enabled solutions that drive measurable value. This role requires a unique blend of executive presence, strategic insight, and technical expertise to translate business vision into actionable technology strategies.

Requirements

• 10+ years of progressive technology/business leadership experience, including 3–5 years in an executive-facing relationship management or senior management role.
• 3 years management experience.
• Exceptional executive presence with ability to build credibility quickly.
• Strong business acumen and understanding of how technology enables organizational outcomes.
• Skilled in executive communication, able to translate complex technical concepts into business language.
• Influencing and negotiation skills with ability to drive consensus without direct authority.
• High level of relationship management and stakeholder engagement.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Strong change leadership capabilities to drive adoption of digital and AI-driven solutions.
• Demonstrated ability to manage conflict, resolve issues, and build alignment across diverse groups.

Nice To Haves

• Bachelor’s degree typically required.
• Advanced degree may be required.

Responsibilities

• Serve as the senior liaison between business units and Technology, building trusted relationships with executives and key decision-makers.
• Translate strategic business objectives into Technology roadmaps and initiatives.
• Influence enterprise technology investments by developing business cases and ROI-driven proposals.
• Facilitate executive-level communication, ensuring alignment of priorities, risks, and outcomes.
• Lead, mentor, and develop high-performing product and technology teams.
• Define and communicate the vision, strategy, and objectives for product and technology initiatives, including AI adoption.
• Drive performance, accountability, and timely delivery of high-quality, business-aligned solutions.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Manage budgets and allocate resources effectively to support strategic and operational priorities.
• Oversee intake, prioritization, and governance of IT demand across assigned business units.
• Drive measurable business outcomes by ensuring technology investments—including AI-enabled initiatives—align with strategic objectives.
• Provide executive-level reporting on IT portfolio health, project performance, and realized value.
• Implement and monitor key performance indicators (KPIs) to track progress and success.
• Support organizational change management and adoption of new digital and AI-driven solutions.
• Act as a thought leader, delivering insights on emerging technologies, AI applications, industry trends, and competitive opportunities.
• Identify and champion opportunities for digital transformation, automation, predictive analytics, and machine learning.
• Stay current with industry trends, emerging technologies, and best practices to maintain competitive advantage.
• Facilitate effective communication between technical teams and non-technical stakeholders.
• Ensure technology initiatives comply with enterprise policies, regulatory requirements, and security standards.
• Support executive governance forums, steering committees, and portfolio reviews.
• Partner with risk and compliance leaders to proactively identify and mitigate business and technology risks, including risks associated with AI and data use.

Benefits

• Inclusive workplace culture.
• Opportunities for professional development.
• Support for community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees