Sr. Business Process Engineer III (6456)

MetroStar•Washington, DC

1d•$165,000 - $207,000

About The Position

As a Sr. Business Process Engineer III, you’ll analyze and optimize the operational processes that power mission-critical communications and technology services, with the goal of driving measurable impact across the federal government. Our engineering and operations division is responsible for ensuring secure, reliable, and highly available systems that support essential government functions, and you’ll strengthen that mission by streamlining workflows, improving operational efficiency, and implementing standardized procedures and performance metrics that enhance incident response and long-term service reliability. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

Requirements

Active TS/SCI clearance and ability to operate in a highly secure, mission-critical government environment
Bachelor’s degree in Business, Information Systems, Engineering, or related discipline. Additional relevant experience may substitute for degree requirements.
10+ years of experience in business process engineering, operational process improvement, or service delivery optimization supporting enterprise IT or mission operations environments
Demonstrated experience analyzing and improving operational workflows supporting engineering, infrastructure, cybersecurity, or service operations teams
Experience developing process documentation, SOPs, operational playbooks, and workflow diagrams (BPMN, Visio, Lucidchart, or similar tools)
Experience facilitating cross-functional operational improvement initiatives involving engineering, operations, and leadership stakeholders
Familiarity with IT operations environments utilizing monitoring, observability, and ticketing platforms (e.g., Splunk, SolarWinds, Jira, or similar systems)
Experience improving incident management, escalation workflows, or operational response processes
Ability to develop and track operational performance metrics and service delivery KPIs
Strong communication skills with the ability to translate technical workflows into standardized operational processes

Responsibilities

Analyze operational workflows across engineering, cybersecurity, and service support teams to identify process gaps and improvement opportunities
Map, document, and standardize operational processes supporting mission-critical communications and IT services
Evaluate incident response, escalation, and service request workflows to improve response times and operational efficiency
Facilitate working sessions with engineering and operations teams to refine procedures and implement improved workflows
Develop process maps, SOPs, playbooks, and operational documentation supporting technical operations
Define and track operational metrics and performance indicators that measure service reliability and operational effectiveness
Analyze ticketing, monitoring, and operational data to identify trends and drive continuous improvement initiatives
Coordinate process improvements with technical leads and program leadership to ensure seamless operational integration
Capture lessons learned from incidents and operational events and incorporate improvements into standard procedures
Provide recommendations to leadership that strengthen operational readiness, reliability, and mission continuity