About The Position

AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Sr. Resource Planning Lead within the Business Planning and Operations team globally supporting the AWS Specialists and Partners Organization (ASP). Within the AWS SMGS organization, the Business Planning and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver 'run the business' (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. This role will be a member of the Resource Planning team supporting ASP Business Planning initiatives. This role will have the responsibility to develop, develop and evolve current resource planning strategies in alignment with cross-functional teams (HR, Recruiting, Operations, Finance), analyze headcount data to drive business recommendations, and lead cross-SMGS initiatives including tool and product launches – all in an environment of rapid growth and increasing complexity. This role will work with AWS business leaders to develop and define key business questions, then work backwards to deliver meaningful insights that answer those questions. Deep analytic skills, strong business judgement, and a deep focus on our core planning inputs will reinforce a critical partnership helping to prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. Key business stakeholders include: Sales Leadership, HR, Recruiting, Cross-SMGS Resource Planning Teams, Finance, Data Engineers, and Business Analysts.

Requirements

  • 10+ years of Microsoft Excel experience
  • Bachelor's degree or equivalent
  • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent
  • 5+ years of experience in workforce planning, resource planning, or headcount management

Nice To Haves

  • Experience using Salesforce (or other CRM tool) or BI tools
  • Experience presenting to senior leadership
  • Proven ability to operate independently in a fast paced, highly ambiguous, matrixed organization
  • Experience supporting sales organizations
  • Experience developing data driven solutions to determine and drive improvement
  • Experience leading through influence and gaining alignment and buy in from partner resource planning teams
  • Demonstrated ability to navigate difficult stakeholder interactions

Responsibilities

  • Lead cross-SMGS initiatives such as new tool and mechanism launches
  • Develop and refine strategy to optimize resources across matrixed organization
  • Drive cross functional teams (HR, Recruiting, Sales Operations, Finance) to define strategies on Headcount Management best practices and processes
  • Develop and execute implementation, change management, and enablement plans for annual resource planning
  • Deliver simple, scalable solutions to difficult problems including manual headcount management processes and annual resource demand planning
  • Conduct complex data analysis, and identify patterns and trends in headcount data

Benefits

  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • life_insurance
  • disability_insurance
  • paid_holidays
  • paid_volunteer_time
  • tuition_reimbursement
  • employee_stock_purchase_plan
  • professional_development
  • flexible_scheduling
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