Sr. Business Operations Associate/Manager
About The Position
NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. NEXT’s Business Operations team is the company’s central operating hub - running core ongoing company processes like planning, solving complex, unstructured problems, and building new ideas into scalable systems. We’re looking for a Senior Associate / Manager (final level depending on experience) to report directly to the Head of Business Operations and drive both ongoing work (e.g., annual / quarterly planning) and special projects (e.g., market sizing for new business opportunities). This is a high-visibility role, working closely with company leadership on high-priority initiatives within the company.
Requirements
- 3 to 5+ years of experience at a bulge bracket investment bank, top management consulting firm, and/or experience on a Strategic Finance, Business Operations, or Strategy & Operations team at a tech company
- Strong project management skills, including understanding interdependencies across teams and owning accountability for execution
- Solid analytical, problem solving, presentation, and interpersonal skills
- Passion to do whatever it takes to solve complex problems and build scalable processes
- Comfortable working in a high growth, constantly changing environment and ramping up quickly on new challenges
- Able to be in-office in Palo Alto 3+ days a week
Nice To Haves
- Insurance industry experience
Responsibilities
- Partner with the company leadership to drive high priority strategic projects, like opportunity sizing for large-scale initiatives, research into AI applications, and board presentations
- Collaborate with the Head of Business Operations on the company’s strategic planning processes to support growth and scaling, including annual and quarterly planning
- Work directly with VPs and Directors across a variety of teams on strategy development, operational improvements, and planning
- Track and analyze business KPIs to support executive decision-making and raise solutions as needed
- Drive thought leadership on strategic areas of interest to the executive team (e.g., opportunities for automation, improving customer retention, competitive market research)
Benefits
- NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
