Sr. Business Intelligence Engineer, Leo Global Customer Operations

Amazon • Bellevue, WA

12d

About The Position

As a Business Intelligence Engineer for the Leo Global Customer Operations team, you will build analytics across Leo’s global Customer Service and Field Operations organizations. You will immerse yourself in all facets of Leo customer operations and become a trusted partner to stakeholders by sharing data-driven insights based on a deep understanding of the business. You will build and manage data infrastructure, develop and improve analytics products, simplify data access, and unlock self-service insights. Through tooling, automation, data analysis, and statistical modeling, you will create solutions to continuously measure KPIs and empower Leo Customer Service and Field Operations with the data and insights they need to improve the customer experience and drive efficiency.

The ideal candidate will have a passion for proactively driving data-based decision making. They will also have a curiosity for learning about the business and suggesting new ways to leverage analytics to advance business objectives.

Requirements

• 5+ years of SQL experience
• 5+ years of business intelligence and analytics experience
• Experience with ETL
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Nice To Haves

• Experience working directly with business stakeholders to translate between data and business needs
• Experience managing, analyzing and communicating results to senior leadership
• 4+ years of working with very large data warehousing environment experience
• 5+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

Responsibilities

• Work closely with Leo Customer Service and Field Operations teams to understand their challenges and provide analysis to guide decision making.
• Own data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
• In partnership with Customer Service and Field Operations teams, develop key metrics and performance indicators to measure overall performance and provide foundation for continuous improvement.
• Learn and understand a broad range of Leo’s data resources and know how, when, and which to use.
• Build self-service reporting platforms, establishing automated processes for large scale data analysis.
• Understand and write high quality queries to retrieve and analyze data (ongoing reporting and ad-hoc requests).
• Define analytical approaches and metrics strategy to uncover new insights and formulate recommendations that improve the customer experience and efficiency.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed